Quality Policy


Our mission

We are a clinic that provides dental health services, specialized in Periodontics and Implantology, Dental Aesthetics and Orthodontics within an ethical framework and continuous improvement of the quality and qualification of its members and collaborators, guaranteeing our patients the best service, with a human and personalized approach.

Our vision

Positioning in the dental health sector of the Balearic Islands as a benchmark in Periodontics and Implantology treatments, Dental Aesthetics and Orthodontics, through the setting of objectives and innovative activities.

The values we promote in our culture are:

Clínica Pronova is determined to manifest and disseminate values as an integral part of the provision of dental health services, with a vocation for service to the Community and a high sense of solidarity and responsibility.

La Clínica promotes the following values to its employees, patients, collaborators and other relevant stakeholders:

EXCELLENCE: we are committed to a process of continuous improvement of quality standards in the provision of health services and respect for the environment.

ETHICS: our decisions are made in accordance with the philosophical principles that govern respect for human beings, always based on scientific evidence and safety of the patient.

COMMITMENT AND RESPONSIBILITY: we are committed to complying with current applicable legislation, agreements and other requirements that guarantee the well-being of the patient, workers and collaborators.

CONTINUOUS IMPROVEMENT: we determine and manage risks and opportunities in order to ensure that the quality management system can achieve its intended results, increase the effects desirable, prevent or reduce unwanted effects and achieve improvement.

Pronova Clinic

1. Identification and contact of the owner of the web site

https://www.clinicapronova.com/ (hereinafter the website) is the property of TRIALUXOR SLU (hereinafter the Owner) with address at C/ Ca Na Vinagre n 7, Edificio Ártica, Local 1, Polígono Son Morro, 07007 Palma de Mallorca, Spain, with CIF/NIF B57259426, telephone (+34) 971 926 736 and e-mail info@clinicapronova.com.

Other information about the owner: Registration data at the Mercantile Registry: Mercantile Registry of Palma de Mallorca, Volume 2043, Folio 156, Page PM-46409

Scope of application

Browsing the website of the Holder implies the condition of user and the absolute acceptance of what is stated in this Legal Notice.

3. Age

Registration on our website is intended for persons over eighteen (18) years of age. If the registration of a person under 18 years of age is detected, that account will be automatically deleted.

4. Intellectual or industrial property

The contents of the Web, such as texts, images, graphics or source code, are protected by intellectual and industrial property rights. Such contents may not be, for example, reproduced or transformed without the prior and explicit permission of the Proprietor. Users can access content and make authorized private copies

provided that the elements reproduced are not subsequently transferred to third parties, nor are they installed on network servers, nor are they subject to any type of exploitation.

5. Common rules of use of the website

The user agrees to use the Web in accordance with the following rules:
- It will not publish commercial communications through the website.
- It will not collect content or information from other users.
- It will not carry viruses or malicious code of any kind.
- It will not request login information or access an account belonging to another user.
- You will not annoy, intimidate or harass any user.
- You will not engage in unlawful, misleading, malicious or discriminatory acts on the website, in accordance with these terms and conditions and the Spanish legal system.

- You will not do anything that could jeopardize the security of your account, especially with respect to your password. In fact, it will communicate any incident related to your password, account, breach of confidentiality of your data, danger or threat detected in the security of your data.

The Owner may remove any content or suspend the service if, in its sole discretion, it breaches any of the rules and obligations described in this Legal Notice.

For any questions or clarification regarding these particular community rules or these particular conditions, you may contact us via email.

6. Links and limitation of liability

The establishment of a hyperlink does not imply in any case the existence of relations between the Holder and the owner of the website in which it is established, nor the acceptance and approval by the Holder of its contents or services. Those who intend to establish a hyperlink must request prior written authorization from the Holder. In any case, the hyperlink will only allow access to the home page of our website, also must refrain from making false, inaccurate or incorrect statements or indications about the Holder, or include illegal content, contrary to good customs and public order.

The Holder is not responsible for the use that each user makes of the materials made available on this website nor for the actions taken on the basis of the same. The content of the Web is of a general and merely informative nature.

The Proprietor shall not be liable for the content or operation of third party websites to which the user of the Store may access through any link.

The Holder declines any liability, to the extent permitted by law, for damages resulting from the presence of viruses, the actions of third parties that violate property rights, honor, privacy or illegal advertising.

If any user or third party considers that the Web is committing any illegal activity of any kind, he/she should send a communication to the Holder to the email address that appears in our identification data. You must duly identify yourself by specifying the facts that you denounce.

7. Privacy

If personal data is collected on the Website, the Holder shall be responsible for it and shall treat it with absolute confidentiality and security. You can find more information about our privacy and cookies policy on the specific page of information on this issue.colegiación:

8. Applicable law, resolution of disputed issues and competent forum

The use of the Web will be governed by Spanish law. Any dispute arising out of or in connection with the use of the Web, shall be subject to the non-exclusive jurisdiction of the Courts and Tribunals of the municipality where the registered office of the Holder is located, unless the regulations in force or the code of conduct establishes a different forum.